Jili44 Privacy Policy – Our Commitment to Protecting the Personal Data of Malaysian Members

Introduction to the jili44 Privacy Policy

At jili44, we understand that when you sign up as a member and begin using our platform, you are entrusting us with something truly valuable — your personal information. We take that trust seriously. This Privacy Policy was written not merely as a legal formality, but as an honest and transparent explanation of what happens to your data every time you use the jili44 platform.

This policy applies to all users of the jili44 platform — whether you are browsing our website without registering, using an account as a registered member, or contacting our support team. It covers all data we collect across all our channels, including the jili44.click website, the mobile app (if applicable), and any communications via email, live chat, or WhatsApp.

By continuing to use the jili44 platform after reading this policy, you acknowledge that you have understood and agreed to how we process your personal data as described herein. If you do not agree, you are advised to stop using the jili44 platform and contact us to close your account.

Personal Data We Collect

Jili44 collects various types of personal data from members depending on how you interact with our platform. Below is a detailed breakdown of the data categories we may collect:

Registration & Identity Data

• Full name as stated on your Malaysian identity card (MyKad)
• An active Malaysian phone number (used for OTP verification and communications)
• A valid email address
• Date of birth (to verify the 18-year age requirement)
• MyKad number (collected during the KYC identity verification process)
• Username and password (passwords are stored as encrypted one-way hashes)

Financial & Payment Data

• Payment account details used for deposits and withdrawals — including your Touch 'n Go eWallet account number, GrabPay ID, Boost account number, ShopeePay ID, DuitNow details, or bank account number for FPX services such as Maybank2u and CIMB Clicks
• A complete record of all deposit and withdrawal transactions made through your jili44 account
• Any additional payment verification information required during the KYC process

Usage & Technical Data

• The IP address of the device you use to access the jili44 platform
• Device type, model, operating system, and web browser version
• Login records — date, time, and location of login
• Gaming activity history — game types played, bet amounts, game outcomes
• Cookie data and similar tracking technologies that help us understand how you use the platform
• Information about the promotions and bonuses you have claimed, as well as your bonus credit usage

Communication Data

• A complete record of all conversations with the jili44 customer support team via live chat, email, and WhatsApp
• Feedback, complaints, and suggestions you submit to us
• Your responses to emails or notifications we send

How jili44 Uses Your Personal Data

Jili44 uses the data we collect for the following purposes, all of which are lawful and necessary for delivering our platform services to you:

For marketing purposes specifically, jili44 will only send promotional communications — including information about bonuses, new promotions, and exclusive offers — to members who have given their explicit consent during registration or through their account settings. You may withdraw this consent at any time by contacting our support team or using the unsubscribe option in any promotional email we send.

Data Sharing with Third Parties

Jili44 does not sell, rent or disclose your personal data to any third party for their own marketing purposes. This is our absolute commitment to every member. However, there are limited circumstances in which we need to share data with certain parties in order to operate the platform properly:

Service Providers We Work With

Jili44 works with a number of third-party service providers that are essential to the operation of our platform. These include:

• Payment gateways — to process deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX. These providers receive only the minimum data required to process the transaction and are bound by strict confidentiality agreements with jili44.
• Identity verification (KYC) service providers — to verify members' identities as required under anti-money laundering laws. Data shared is strictly limited to the identity information necessary for verification purposes only.
• Cloud and hosting service providers — jili44 servers are operated using certified cloud infrastructure that meets the highest international security standards.
• Game software providers — game providers whose platforms are integrated into jili44 may receive the minimum technical data required to deliver the games to you.

Legally Mandated Disclosure

Jili44 may be required to disclose your personal data to Malaysian government authorities where mandated by law — for example, in anti-money laundering investigations, court orders, or directions from a lawful supervisory authority. In all such cases, we will comply with the legal requirements while ensuring your data is not disclosed beyond what the relevant order or law requires.

jili44 Data Storage & Security Measures

Protecting your personal data is not merely a legal obligation for jili44 — it is a moral commitment to every member who entrusts us with their information. Below are the technical and organisational security measures we have in place:

• 256-bit SSL Encryption: All communications between your device and jili44's servers are encrypted using SSL/TLS protocol with 256-bit keys — the same standard used by leading banking institutions in Malaysia. This means your data cannot be read by any third party, even if they manage to intercept the communication.
• Data-at-Rest Encryption: Sensitive data stored in jili44's databases — including passwords and payment information — is encrypted using strong one-way hashing algorithms. Your password is never stored in plain text anywhere in our system.
• Two-Factor Authentication (2FA): jili44 encourages all members to enable two-factor authentication via SMS OTP for an added layer of account security. 2FA ensures that only you can log in to your jili44 account, even if your password is ever compromised.
• Continuous Security Monitoring: The jili44 security team monitors our systems 24 hours a day, 7 days a week to detect any suspicious activity, intrusion attempts or anomalies in data access patterns.
• Internal Access Controls: Only jili44 staff who genuinely need access to your data to perform their duties will be granted that access — the "need-to-know" principle is strictly enforced.
• Regular Security Audits: jili44 conducts regular internal and external security audits to identify and address any vulnerabilities in our data protection systems before they can be exploited.

Data Retention Period

Jili44 retains your personal data for as long as necessary to fulfil the purposes outlined in this policy. In general:

• Active account data is retained for the duration of your active membership.
• Financial transaction records are retained for a minimum of 7 years in accordance with Malaysian anti-money laundering and tax legislation.
• After account closure, your personal data will be deleted or anonymised within 90 days, unless the law requires longer retention or there is an unresolved dispute.
• Log and technical activity data is retained for a maximum of 2 years for security and audit purposes.

Cookies, Tracking Technologies & Your Choices

The jili44 platform uses cookies and similar tracking technologies to enhance your user experience and help us understand how the platform is used. Below is an overview of the types of cookies we use:

• Essential Cookies (Required): These cookies are essential for the jili44 platform to function properly — including login session cookies, security cookies, and language preference cookies. Without them, you will not be able to log in, make deposits, or use most platform features. These cookies cannot be disabled.
• Performance & Analytics Cookies: These cookies help us understand how members use the jili44 platform — which pages are visited most often, how long they spend on each page, and where they encounter issues. This information is used for ongoing platform improvements. All data collected is aggregated and does not identify individuals.
• Functional Cookies: These cookies store your preferences and settings within the jili44 platform — such as your chosen language, display settings, and saved login details. They make your experience more convenient by eliminating the need to reconfigure your preferences each time you visit.

You can manage and delete cookies through your web browser settings at any time. Please note, however, that disabling essential cookies will affect core functionality of the jili44 platform and may prevent you from logging in or using the platform's features in full.

Your Personal Data Rights at jili44

Under Malaysia's Personal Data Protection Act 2010 and jili44's privacy policy, you hold several important rights regarding the personal data we keep on you. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the jili44 privacy team at support@jili44.click stating the right you wish to exercise along with your account information for identity verification. We will acknowledge your request within 5 business days and resolve it within the timeframe prescribed by law.

Cross-Border Data Transfers

In the day-to-day operation of jili44, some of your personal data may be processed or stored on servers located outside Malaysia — for example, through the cloud service providers or international gaming software vendors that jili44 works with.

In all situations where cross-border data transfers occur, jili44 ensures the following:

• The country or entity receiving your data provides a level of data protection equivalent to or higher than that required under Malaysia's PDPA 2010.
• Comprehensive data processing agreements are in place between jili44 and all recipients of your personal data outside Malaysia, ensuring your data is protected to the standards we uphold.
• No data transfers take place to any country or entity that does not meet the minimum data protection requirements set out under Malaysian law.

Data Breach Response Procedure

While jili44 takes all reasonable steps to protect your data, no system can guarantee absolute security in an ever-evolving digital landscape. In the event of a data breach affecting your personal data, jili44 has a clear response procedure in place:

• The jili44 security team will identify and contain the breach as quickly as possible once it is detected.
• A risk assessment will be conducted to determine what data was involved, the scope of the breach, and its potential impact on affected members.
• Jili44 will notify the relevant authorities within the timeframe prescribed by Malaysian law where a breach poses a high risk to the rights and freedoms of individuals.
• Members whose personal data is involved in a high-risk breach will be notified directly via their registered email address or phone number within a reasonable timeframe, along with guidance on steps they can take to protect themselves.

If you notice or suspect any suspicious activity on your jili44 account — including unauthorised logins, transactions you did not make, or changes to your account details without your knowledge — please contact the jili44 support team immediately via live chat or email at support@jili44.click.

Child Protection and Age Restrictions

The jili44 platform is strictly for individuals aged 18 and above. jili44 does not knowingly collect, process, or store any personal data from individuals under the age of 18.

During registration, jili44 requires date of birth verification and an active Malaysian phone number. Our KYC process is designed to detect and prevent registration by individuals below the stipulated age limit.

Changes to This Privacy Policy

Jili44 reserves the right to amend, update, or supplement this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Whenever this Privacy Policy is updated, the "Updated" date at the top of this document will be revised to reflect the date of the most recent changes.

For material and significant changes — meaning changes that directly affect your privacy rights or substantially alter how we use your data — jili44 will notify you in advance via your registered email or through an in-platform notification at least 14 days before the changes take effect. This gives you sufficient time to review the changes and make an informed decision.

Your continued use of the jili44 platform after any Privacy Policy changes take effect will be considered acceptance of the updated policy. If you disagree with the changes, you have the right to close your account and request deletion of your personal data in accordance with the rights outlined in Section 6 above.